Reference

lk21xx Privacy Policy For Your Account

Our Privacy Policy explains what account details we collect, why we use them, and how you can ask about changes or access.

Clear data purposesWallet record controlIndonesia access wording
lk21xx lk21xx Privacy Policy For Your Account
CONTACT PATHS

Three Ways To Ask About Privacy

A clear contact path helps when your Privacy Policy question concerns a login, wallet record or device session. Start from the account help route near the cashier path and include the email or phone detail connected to your account. We use the request context to locate the relevant record without asking you to send a wallet password. If your question concerns access from Bandung, mention the device and sign-in step involved so we can separate a privacy request from a simple session issue.

Team online

Account help

Use the account help route beside the cashier path when you need to ask which account details we hold. Include your registered contact detail and the specific Privacy Policy question, while keeping passwords, wallet PINs and one-time codes out of your message.

Wallet record

For a DANA, OVO, GoPay or QRIS record question, identify the payment rail and approximate account activity. We can review the linked status reference without requesting your wallet credentials, then explain whether the record is needed for access, security or payment reconciliation.

Device access

If your privacy concern follows a mobile login, tell us the device type, browser path and account step where it appeared. This helps us investigate session data or cookie behaviour while keeping the request focused on your Privacy Policy rights.

DATA PRACTICE

How We Handle Privacy At lk21xx

Privacy work follows the account journey rather than a vague promise. We separate contact details, device events and payment references by their operational purpose, then limit access to the checks needed for…

Account details

We use your registered contact details to create and protect account access, including the clear phone verification step before entry. We do not need your DANA, OVO, GoPay or QRIS PIN to connect a payment status with the account record that requested it.

Cookies

Cookies can retain session preferences and help us recognise a returning sign-in flow on your phone or browser. Your browser settings provide a control point for removing or blocking them, although some account access steps may then need to run again.

Security events

Login attempts, verification events and unusual session changes may be recorded to protect your account. These signals help us distinguish a genuine access problem from a suspicious request without exposing private wallet credentials or treating a device event as a payment instruction.

Payment references

A QRIS scan, virtual account step or bank transfer can create a reference used to match payment status. We handle that reference for account and reconciliation purposes, while the underlying credentials remain with the relevant rail such as BCA, BRI, Mandiri or BNI.

Retention

We retain records only for the operational, security, dispute or legal purpose that requires them, then assess whether they are still needed. Your Privacy Policy request can ask which category applies and why a particular account or payment reference remains available.

Changes and access

You can ask to access, correct or discuss deletion of personal details through the account help path. Include the email or phone connected to your account and the affected step, so we can verify identity before describing or changing the requested record.

Privacy Policy Answers For lk21xx

These Privacy Policy answers focus on the questions you are most likely to have before opening or using an account. They cover the data created by phone verification, mobile access, cookies and local wallet records. If your situation is more specific, use the account help path and name the affected step. Access depends on local law, so the response may vary by your location and the type of request.

It covers account details, phone verification, device and session events, cookie choices, support requests and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. It also explains purposes, retention, security handling and how to ask about access or correction.

Phone verification connects the person opening an account with the correct account record and helps protect later sign-in attempts. We use the verification event for access and security checks, not as a request for your wallet PIN or other private payment credential.

Yes. When you sign in from a phone, we may record device type, browser or session details and security events needed to keep access working. Mention the device path in your request if you want us to explain a particular mobile session or cookie choice.

We use payment references to match an account action with a reported status, such as a QRIS scan or wallet request. The Privacy Policy does not give us your wallet password or PIN. Ask through account help if you need a specific reference explained.

Where local law permits, you can ask to access or correct personal details held for your account. Use the account help path, provide the registered contact detail and describe the affected step. We may verify your identity before discussing records or applying a change.

You can submit a deletion question through the same privacy contact path. We assess the request under applicable law and explain whether a record can be removed or must remain for security, dispute handling, payment reconciliation or another legal purpose.

Retention depends on the record and its purpose. Login security events, phone verification, payment references and support messages may require different periods. Ask us to identify the category connected to your account, and we will explain why it remains available where local law permits.